Contact information

CONTACT INFORMATION POLICY
Last Updated: July 14, 2026
At Mazha the Plant Boutique, we love hearing from our community and helping you with your plant journey. To ensure you receive the quickest and most efficient support, please review our official contact channels, response timelines, and communication policies below.


1. OFFICIAL CONTACT CHANNELS
To protect your personal data and ensure your inquiry is logged correctly, please use only our official contact methods. We cannot guarantee a response to order inquiries made via social media direct messages (DMs).
  • Customer Support Email: [mazhatheplantboutique@gmail.com]
  • Customer Service Phone/WhatsApp: [9292235406]
  • Boutique Physical Address: [mazha the plant boutique, k.t.gopalan road ,kottulli,calicut,kerala]
  • Official Website: [https ://mazhatheplantboutique.com] [1, 2]

2. SUPPORT HOURS & RESPONSE TIMELINES
  • Standard Business Hours: Our team is available [e.g., Monday through Saturday, 9:00 AM to 6:00 PM IST]. We are closed on national holidays.
  • Email Response Window: We review and reply to all emails within [e.g., 24 to 48 business hours].
  • Order Inquiries: If you are contacting us about an active order, a delivery issue, or a plant health claim, you must include your Order Number (e.g., #MAZHA1001) in the subject line to avoid processing delays.

3. LIVE PLANT PHOTO REQUIREMENTS
  • If you are contacting our team regarding a plant that arrived damaged, sick, or stressed, your initial email must include clear, well-lit photographs of the plant, the soil, and the shipping box.
  • Failure to provide photo evidence during your initial contact may delay our ability to process refunds or replacements under our Return Policy.

4. PRIVACY OF COMMUNICATIONS
  • Any personal details you provide to us through our contact forms, emails, or phone lines (including your name, phone number, email address, and physical address) will be handled strictly in accordance with our Privacy Policy.
  • We will never sell, rent, or distribute your contact information to third-party advertisers.
  • We reserve the right to archive communication logs for quality assurance, training, and legal protection against fraudulent payment disputes.

5. MISUSE & EXPECTED CONDUCT
  • Mazha the Plant Boutique is committed to providing a kind, helpful environment. We expect the same courtesy from our customers.
  • We reserve the right to refuse service, terminate accounts, or block communications from individuals who use abusive, threatening, obscene, or defamatory language toward our staff.