Shipping policy

SHIPPING POLICY
Last Updated: [Insert Date, e.g., July 14, 2026]
Thank you for visiting and shopping at Mazha the Plant Boutique. We take pride in packing your plants with the utmost care to ensure they arrive safely at your doorstep. Below are the terms and conditions that constitute our Shipping Policy.


1. PROCESSING & DISPATCH SCHEDULE
  • Order Processing Time: All orders are processed within [e.g., 2–5 business days].
  • Live Plant Transit Safety: To prevent plants from sitting in transit facilities over the weekend, we only ship live plants on [e.g., Mondays, Tuesdays, and Wednesdays]. Orders placed after [e.g., Wednesday at 12:00 PM] will be held safely at our boutique and shipped the following Monday.
  • Peak Seasons & Delays: During high-volume periods, holidays, or major sales events, shipments may be slightly delayed. We will communicate any significant delays directly via email.

2. RATES & CARRIER ESTIMATES
  • Shipping charges for your order will be calculated and displayed at checkout.
  • We partner with [e.g., Blue Dart, Delhivery, Speed Post, DHL, FedEx] to provide the fastest possible transit.
  • Delivery Windows: Delivery timelines are estimates provided by the carriers and are not guaranteed. Live plant shipments generally take [e.g., 2–4 business days] once handed over to the courier.

3. EXTREME WEATHER PRECAUTIONS
  • Weather Holds: Live plants are highly vulnerable to extreme heat, cold, or monsoon downpours. If severe weather is expected along the shipping route or in your local delivery region, Mazha the Plant Boutique reserves the right to hold your shipment until conditions improve. We will notify you if a weather hold is placed on your order.
  • Insulation & Heat Packs: During winter or extreme conditions, we highly recommend adding winter insulation/heat packs to your cart at checkout to shield your plants from thermal shock.

4. SHIPPING CONFIRMATION & TRACKING
  • You will receive a Shipping Confirmation email or SMS containing your tracking number(s) once your order has been dispatched.
  • Tracking information typically becomes active and updates within 24 hours of courier pickup.

5. DAMAGED, LOST, OR STOLEN PACKAGES
  • Transit Delays & Theft: Mazha the Plant Boutique is not liable for packages lost, delayed, or stolen after tracking confirms delivery. Please ensure your shipping address is secure and accessible.
  • Damaged Shipments: If a plant arrives dead or severely damaged due to transit issues, please refer to our Return Policy immediately. You must notify us within [e.g., 48 hours] of delivery with clear photographs of both the damaged plant and the outer shipping container at [Insert Support Email Address].

6. LOCAL PICKUP & DELIVERY (Optional - Remove if not applicable)
  • Boutique Pickup: If you prefer to collect your plants directly from our boutique, please choose the "Local Pickup" option at checkout.
  • Your order will be ready within [e.g., 24 hours]. You will receive an email notice when it is ready for collection.