Refund policy

hank you for shopping at mazha the plant store. We want you to love your new green friends! Because we ship live, perishable items, our return policy is slightly different from standard e-commerce shops to ensure the health of our plants. [1]

1. 100% Alive Arrival Guarantee
  • We guarantee all plants arrive healthy and alive.
  • If a plant arrives dead, severely damaged, or missing, notify us within [e.g., 48 hours / 3 days] of carrier delivery.
  • Photo evidence is required: Please email clear photos of the damaged plant and the shipping box to [Insert Support Email Address].you can also WhatsApp  the photos now damaged or dead plants at opening 
  • Upon verification, we will issue a free replacement or a full refund. [1]